FAQ

About Our Specimens

  • All our framed items - beetles, butterflies, dragonfly, spiders, scorpions, stick insects, cicada and other insects are REAL.
  • Framed insects are a natural product and as such small imperfections may occur.
  • All the framed insects are permanently mounted to the backboard and cannot be removed without causing damage to the specimen.
  • b&b™ framed mounted specimens are professionally done in house by our skilled artisans who have had over 10 years to perfect their skill. We assemble our own frames, carefully prepare and mount each specimen individually. As such you can be reassured that the quality of mounting is first class. We do not ever mount on cheap cotton backing ( riker mounts ).
  • As company policy, b&b™ does not trade in endangered, rare or otherwise protected wildlife.We source some of our supplies of common, abundant insect species from Government regulated ranching cooperatives in many countries. Some countries require strict permits for export to regulate and control populations. Your purchase actually aids environmental conservation rather than detracting from it by encouraging the indigenous caretakers to maintain host plant areas and all taxes on permitted insects go toward government regulatory control. Breeders (often called farmers) can be single people or families operating a 'cottage industry' to produce pupae. Small breeders are sometimes organised in cooperatives. At the other extreme, large butterfly farms can have many employees. We cannot assess the number of breeders, but many hundreds are involved, notably in tropical countries (including Colombia, Costa Rica, Ecuador, El Salvador, Indonesia, Kenya, Malaysia, Suriname, Philippines, Tanzania, and Thailand). Dickinson (2004) reported that 250 farmers were contributing to the Amani Butterfly Project (Morgan-Brown 2007). Being engaged in such a process can have social, economic, and environmental benefits: "Butterfly farming allows the local community to diversify their income generating activities and to work at home around childcare and domestic duties. It also raises awareness among residents and decision makers of the benefits of conservation." (Zanzibar Butterfly Centre ) 2011.
  • Furthermore, our black frames are not made from real wood. Ethical concerns over deforestation in many third world countries has led us to pioneer the use of timber substitute framing. All frames have glass fronts with a hook ready to hang. The use of recycled cardboard in our carry boxes also makes our product the complete eco friendly gift.
  • All butterflies, other insects and arachnids found in b&b™ are REAL! We do not alter, enhance or otherwise modify their natural colour. Website images are as close as possible to true likeness. Some sizings of insect in frame maybe approximate.
  • EMPTY FRAMES are available to purchase separately at (click on link ) Australian Entomological Supplies
  • If you are interested in preserving any bug you may find click on this link http://www.ento.csiro.au/education/preserving.html

Care of your framed insects

  • All frames are fumigated and are professionally prepared. As this is a natural product book lice may occur in your frame. Book lice are present in most environments, do not carry disease and are best dealt with by following the instructions below.
  • These tiny insects can be detected by black dust underneath the bug. If this occurs immediately place frame inside a plastic bag and put into freezer for a minimum of 72 hours. If you have a collection constant monitoring is highly recommended to avoid these tiny insects attacking your specimen. Keep framed specimens out of direct sunlight and keep in low humid areas. This will prevent mould and help prevent book lice.
  • Correct care for your framed insect specimen will ensure many years of enjoyment.

Expected Release Date/Sold Out Items/Stock Items

  • New items will become available for dispatch on the approximate " expected release date " shown when you go to purchase.
  • Just so you don't miss out b&b™ does accept pre-orders on upcoming new releases.
  • So if you wish to pre-order just make your purchase and follow the prompts.You will be notified by email when we receive your initial pre-order. We will then email you when the warehouse has your items ready for delivery.
  • Please note the " expected release date " is an approximate date only.Due to variable shipping times we can only give an "expected" date the stock will arrive into our warehouse.
  • We carry a large range of items in our warehouse and update our inventory daily. However due to high demands at various times we are unable to have a real time inventory and as such some items ordered may have sold out. We will notify you and offer various alternatives. If no alternatives suit we are happy to refund.

Custom Orders

  • Can't find that particular insect you were after?
  • Want a particular size frame with a specific insect set in a different format ?
  • b&b™ are happy to discuss custom orders with you.
  • Just email us at sales@bitsandbugs.com
  • Please note lead times are applicable with custom requests.

International Distributors

  • Are you interested in becoming an International stockist or country distributor?
  • b&b™ as OEM are happy to discuss custom orders with you.
  • Please note lead times and minimum order value is applicable with International purchasing. Distributors pricings are available upon request.
  • Just email us at sales@bitsandbugs.com

Gift Certificates

  • Choose the amount
  • Choose the type of E-Gift card eg. Happy Birthday
  • Add your personal gift message
  • Your recipient receives an email within 24 hours
  • No expiry date
  • The E-Gift card can be used as many times and for as many purchases of framed insects as the cardholder chooses until the total balance of the card has been used up
  • Not redeemable for cash
  • To send your E-Gift card today, place your order before 5.00 p.m. EST. Orders after 5.00 p.m. will be processed the following day ( except public holidays )
  • E-Gift cards can be used globally. Please allow 24 hours to process.
  • Click Gift Certificate now to start the process

Payments

  • We accept Visa card and Mastercard credit cards only.
  • Money orders, cheques and EFT are accepted with prior arrangement with head office.
  • All prices are $ AUD Australian dollars.
  • b&b™ do not store your credit card details. We use ANZ eGate which provides a complete payment gateway service allowing secure credit card processing via the Internet.
  • We are happy to take your order and payment by phone just call us on 0418158586.
  • Our website is protected through a secure server. To confirm that your connection is secure, look for a locked padlock icon or the letters "https" in the address bar of your web browser. Our e-commerce system is secured by industry standard 128bit SSL Security. An SSL certificate allows Bits and Bugs to offer a secure, encrypted checkout experience for all customers purchasing through our online store. Any personal and payment details will be encrypted before they are sent to our site, giving you the confidence you need to purchase through our online store.

Shipping

WE SHIP FREE LOCALLY (Framed insects only)

  • Postage other than Express post within Australia for framed insects is FREE.
  • If you need your item in a hurry then choose the Express Post option at checkout. Please put in Comments Box date you require the item. Please note we endevour to dispatch within 2-3 days from order date - overnight delivery is not available. Please note we use Australia Post for our express deliveries - delivery is in accordance with Australia Post guidelines and as such we will not be liable for late delivery. 
  • Dispatch from our Australian warehouse is usually within 3 working days from placement of order. Depending on your location delivery is usually within 7 working days of dispatch of order. Please make exception for public holidays.
  • Domestic carriers are Fastway Couriers www.fastway.org or Australia Post www.auspost.com.au/track
  • For urgent overnight deliveries to all states, please advise so that if possible we can expedite shipping ( may incure extra charge ).
  • Please only provide a street address as our courier does not deliver to P.O. Boxes.
  • If you live in a remote area we will dispatch via Australia Post.
  • When your product has been dispatched you will receive an email notification which will contain courier details and online tracking ID. b&b™ has no control over your parcel once it has left our warehouse.
  • Please ensure you are available to take receipt of parcel. If not present the courier will leave a calling card for you to follow up and organise delivery time.
  • Wholesale shipping rates apply.View T&C in wholesale section.

WE SHIP GLOBALLY

  • b&b™ has been shipping to countries worldwide for over 14 years.
  • International parcels are sent Pack & Track Australia post unless otherwise advised. Some countries not applicable, we will then send surface mail. You will receive an email notification of International postage costs prior to dispatch. We will send a Paypal request for postage costs. Once disptached you will be notified by email and sent a tracking number and postal provider tracking address so you can track your parcel online.
  • Delivery to countries from our Australian warehouse normally takes between 10-14 working days. Once dispatched our team will email you with tracking number.
  • We do not reimburse for lost items.
  • International shipping costs are determined by weight of items and country destination.
  • All our invoices state the exact species names for customs purposes. As we do not ship any CITES specimens internationally no permits are required.

Returns

  • We pack our items very carefully however breakages sometimes occur during delivery.
  • Head office must be notified of damage within 2 days of receipt by courier. Only Head Office can authorise returns.
  • We will require an image emailed to our office. We will then email you a confirmation email advising as to whether the item will be required to be returned for replacement or credited. This is at our discretion. If we are out of stock of the item we will credit your account or you may wish to choose another item.
  • Items to be returned will be picked up by our courier and we will organise this with you. If our courier is unable to pick up in your area we will liase with you to return the package to our P.O. address ( postage will be refunded in this case ).
  • Items being returned must be well packed to avoid further damage, be in their original box and posted within 10 days of receipt.
  • We are unable to accept returns for the following:-

        1.Change of mind ( Please note colours on website are as close to the actual colourings of the  insect as is possbile to reproduce online ).

        2.Returned items shipped after 10 days of receipt.

        3.Items are returned without Head Office approval.

        4.Items arrive in a distressed condition ( i.e. not as per emailed image ) due to inadequate  packaging.

        5. Specials. These are Final Sale Items and no returns will be accepted.

b&b™ aim for 100% customer satisfaction and we will do our best to provide excellent customer service